President, Portfolio Management and Owner Relations

Michael A. Crawford

“Just as each Four Seasons property is unique, so too are the relationships we hold with each of our hotel owners. Our competitive advantage is our ability to personalise these relationships, adapting our processes to well-articulated business goals and market opportunities so together with our owners we continue to create the best hotels, resorts and private residences in the world.”

Mike Crawford is responsible for organisational effectiveness in critical growth areas across Four Seasons to drive greater efficiencies and strengthen the company’s position as the world’s leading luxury hospitality company.

“As a company with worldwide operations, we need to have a global view, putting high performance cross-functional teams and resources in the right places, creating a structured decision-making process, and empowering people to get the job done.”

 

With oversight of design, construction, procurement and project planning he leads the intricate process of bringing development projects to fruition, including new builds, strategic conversions and adaptive reuses of historic buildings in collaboration with the company’s individual hotel owners. Mike is also responsible for the company’s capital planning process, which includes evolving the existing Four Seasons portfolio though renovations and ongoing product enhancements.

 

As a management company, Four Seasons relies on strong partnerships with property owners, and stewardship of these critical relationships is a key responsibility for Mike and his team. Building on the company’s reputation as a business partner of choice for luxury hotel and residential projects, Mike is focused on helping property owners realise the full value of their investment and relationship with Four Seasons.

 

Mike also oversees the company’s global residential program. This has been a successful growth area for Four Seasons since it first branded private residences in the 1980s, with property developers and investors increasingly placing priority on mixed-use developments.

 

Where else does the future lie?  “If we continue to affirm our position as a partner of choice, and build on our past successes while remaining flexible in a changing world and nimble in our strategies, then there really is no limit to what we can achieve as a company, and on behalf of our hotel owners.”